Privacy Policy
Effective Date: April 5, 2026 • Version: 2.0 (Beta)
1. Introduction
This Privacy Policy explains how Enblock Limited, a company incorporated in the Hong Kong Special Administrative Region (“Enblock,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards your personal data when you use the CableBlock platform (the “Service”).
We are committed to protecting your privacy in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong and other applicable privacy laws.
Beta Notice: The Service is under active development. The practices described in this policy reflect our current approach but are continuously evolving. We do not guarantee compliance with any specific regulatory standard at this time. During the Beta phase we may also collect additional diagnostic data to improve system stability. You should not upload data that is classified, export-controlled, or subject to specific regulatory requirements.
2. Information We Collect
2.1 Personal Information
We collect personal data necessary to operate and improve the Service, including but not limited to:
- Identity Data: Your name and email address, managed securely through our authentication provider, Clerk.
2.2 Project & Engineering Data
To provide the core functionality of the Service we process:
- Cable Schedule Data: Cable schedules created or imported into the platform, including cable references, source/destination device IDs, and technical specifications.
- Project Metadata: Project names, descriptions, and the email addresses of team members you invite.
- Generated Artifacts: Cable block diagrams generated from your schedule data.
- Collaboration Data: Real-time editing activity, field-level change history, and user attribution retained for audit purposes.
2.3 Technical & Usage Data
- Log Data: Server logs, IP addresses, and request timestamps.
- Real-Time Session Data: WebSocket connection metadata used to deliver live collaboration features.
3. How We Use Your Information
We use your information for purposes including, but not limited to:
- Provide the Service: Processing your cable schedules, generating interactive diagrams, and enabling real-time collaboration.
- Manage Access: Authenticating users, enforcing role-based permissions, and managing project membership.
- Facilitate Collaboration: Sending email invitations to team members you invite to your projects.
- Improve the Service: Analysing usage patterns, error logs, and aggregated or anonymised data to fix bugs, improve reliability, and develop new features.
- Communications: Sending you service-related notices, updates, security alerts, and administrative messages.
- Legal Compliance: Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Data Sharing & Third-Party Processors
We do not sell your personal data. We share data with the infrastructure providers required to operate the Service, and may also disclose your data where required by law, regulation, or legal process, or to protect the rights, property, or safety of Enblock Limited, our users, or the public. In the event of a merger, acquisition, reorganisation, or sale of assets, your data may be transferred to the successor entity. By using the Service you consent to the transfer of your data to these processors, which may be located outside of Hong Kong:
| Provider | Purpose | Data Shared |
|---|---|---|
| Clerk | Authentication & Identity | Email, name, password (hashed) |
| Neon | Database (PostgreSQL) | Project data, cable schedules, user IDs |
| Hosting Provider | Infrastructure & Hosting | IP addresses, request logs |
5. Public Sharing Features
The Service may allow you to generate Shared Links that provide read-only access to project diagrams without requiring the viewer to log in.
If you generate a Shared Link you acknowledge that anyone with the URL can view the shared project data. You are solely responsible for distributing and revoking these links. We are not liable for data exposure resulting from your distribution of Shared Links.
6. Data Retention
- Active Accounts: Your project data is retained for as long as your account remains active.
- Account Closure: Self-service account deletion is not currently available. If you wish to close your account, you may contact us at privacy@enblock.net. We will process such requests at our discretion and within a reasonable timeframe. We may retain data as required by law or for legitimate business purposes (such as resolving disputes, enforcing our Terms, or maintaining security and audit records).
- Change History: Field-level change history and user attribution data is retained for the lifetime of the project for audit purposes, and may persist after account deletion where the project is shared with other users.
- Aggregated Data: Anonymised and aggregated data derived from your use of the Service may be retained indefinitely for analytics and product development purposes.
7. Security
We implement commercially reasonable technical and organisational measures to protect your data, including:
- Encryption: All traffic between your browser and our servers is encrypted via HTTPS/TLS.
- Access Control: Project data is scoped to authenticated members. Users can only access projects they own or have been explicitly invited to.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee its absolute security and shall not be liable for any unauthorised access, disclosure, or loss of data resulting from circumstances beyond our reasonable control.
8. Your Rights
Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to:
- Check whether we hold personal data about you and request access to that data.
- Require us to correct any personal data that is inaccurate.
- Ascertain our policies and practices in relation to personal data.
- Request the closure of your account and removal of associated personal data by contacting us, subject to our retention rights described in Section 6.
To exercise these rights, please contact us at: privacy@enblock.net. We may require you to verify your identity before processing your request. We will respond to valid requests within a reasonable timeframe (and in any event within 40 days, as required by the PDPO). In accordance with the PDPO, we may charge a reasonable fee for processing data access requests.
9. Changes to This Policy
We may update this Privacy Policy at any time to reflect changes to the Service, our business practices, or applicable legal requirements. Changes will be effective upon posting the revised policy on the Service. We may, but are not obligated to, notify you of material changes via email or an in-app notice. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.